Professional or Unprofessional Communicator?
The distinction between professional and unprofessional is plotted by an expert in her book entitled “Essentials of Business Communication”. She underlined that there are some differences between them on how to communicate to each other as follows:
1. Speech habits
Unprofessional: unprofessional communicator speaks in uptalk, a singsong speech pattern that has a rising inflection making sentences sound like questions. using like to fill in mindless chatter, substituting go for said, relying on slang, or letting profanity slip into your conversation.
Professional: a professional communicator always recognizes that his/her credibility is able to be seriously damaged by sounding uneducated, crude, or like a teenager.
2. E-mail
Unprofessional: she or he writes a message incomplete sentences, many misspelled words, exclamation points, slang words (vocabulary choice), mindless chatting. Sloppy, careless message send a nonverbal message that you don’t care, don’t know, or aren’t smart enough to know what is correct.
Professional: he or she writes properly. By considering the subjects, verbs and punctuation marks, correct spelling even in a brief e-mail message.
3. Internet
Unprofessional: using an e-mail address with a funny, weird address, like supasnugglykitty.gmail.com
Professional: an email address that is your name or a relevant, positive, business-like expression. It should not sound cute or like a chat room nickname.
4. Answering machine/voice mail
Unprofessional: an outgoing message with loud background music, weird sounds, or a joke message.
Professional: an outgoing message that states your name or phone number and provides instructions for leaving a message.
5. Telephone
Unprofessional: soap operas, thunderous music, or TV football game playing noisily in the background when you answer the phone.
Professional: a quite background when you answer the telephone, especially if you answer the telephone or phone number and provides instructions for leaving a message.
6. Cell phone
Unprofessional: taking or placing cell phone calls during business meetings r during conversations with fellow employees. Or raising your voice or engaging in cell calls when others must reluctantly overhear.
Professional: never picking up the cell phone in business meeting. Using the cell phone when conversations can be private.
Reference:
Guffey’s. E.M. 2007. Essentials of Business Communication. USA. Thomson.
1. Speech habits
Unprofessional: unprofessional communicator speaks in uptalk, a singsong speech pattern that has a rising inflection making sentences sound like questions. using like to fill in mindless chatter, substituting go for said, relying on slang, or letting profanity slip into your conversation.
Professional: a professional communicator always recognizes that his/her credibility is able to be seriously damaged by sounding uneducated, crude, or like a teenager.
2. E-mail
Unprofessional: she or he writes a message incomplete sentences, many misspelled words, exclamation points, slang words (vocabulary choice), mindless chatting. Sloppy, careless message send a nonverbal message that you don’t care, don’t know, or aren’t smart enough to know what is correct.
Professional: he or she writes properly. By considering the subjects, verbs and punctuation marks, correct spelling even in a brief e-mail message.
3. Internet
Unprofessional: using an e-mail address with a funny, weird address, like supasnugglykitty.gmail.com
Professional: an email address that is your name or a relevant, positive, business-like expression. It should not sound cute or like a chat room nickname.
4. Answering machine/voice mail
Unprofessional: an outgoing message with loud background music, weird sounds, or a joke message.
Professional: an outgoing message that states your name or phone number and provides instructions for leaving a message.
5. Telephone
Unprofessional: soap operas, thunderous music, or TV football game playing noisily in the background when you answer the phone.
Professional: a quite background when you answer the telephone, especially if you answer the telephone or phone number and provides instructions for leaving a message.
6. Cell phone
Unprofessional: taking or placing cell phone calls during business meetings r during conversations with fellow employees. Or raising your voice or engaging in cell calls when others must reluctantly overhear.
Professional: never picking up the cell phone in business meeting. Using the cell phone when conversations can be private.
Reference:
Guffey’s. E.M. 2007. Essentials of Business Communication. USA. Thomson.
